Empowering Businesses with Scalable Solutions & World-Class Talent
Who We Are
- International business solutions provider with a global footprint
- Presence in 7 countries with 14 state of the art facilities
- Over 15 years of proven experience in delivering scalable solutions
- 80+ years of combined leadership experience
- 1900+ active professionals driving client success
- 580+ clients served across diverse industries
- Certified and compliant with PCI, ISO, SOC2, and GDPR
Our Core Services at a Glance
IT Services
With 500+ successful IT projects and 2000+ specialists deployed worldwide, NCRi delivers scalable tech solutions that accelerate business growth.
Call Center Services
Handling 4.6M+ customer calls monthly with 6000/hr calling capacity, we drive seamless support, lead generation, and sales for global brands.
Digital Marketing
Boosting online visibility for 100+ brands, our digital campaigns deliver up to 3x higher engagement through social, content, and email strategies.
HR Services
Managing 10,000+ employee records, streamlining payroll for businesses across industries, and successfully executing 2,500+ recruitments, our HR solutions ensure compliance, efficiency, and workforce productivity.
Finance and Accounting Services
Trusted by 200+ clients, our finance experts process $500M+ in transactions annually with precision, compliance, and actionable insights.
Virtual Assistance Services
With 24/7 availability and 99.9% accuracy, NCRi’s Virtual Assistants manage everything from CRM, bookkeeping, and lead generation to social media and customer support.
Debt Collection Service
With a $1B+ debt recovery portfolio, NCRi Solutions delivers compliant, efficient, and results-driven collection services across banking, telecom, healthcare & other industries.
Why Businesses Trust NCRi Solutions
Global Presence
Serving clients across North America, Europe, Middle East & Asia
1900+ Certified Experts
Covering IT, CX, Data, and Business Services
Backed by Global Certifications and Compliance
PCI, ISO, SOC2, GDPR, and Great Place to Work® Canada Certification
Proven Results
70% reduced costs, 99% on-time delivery, and 100% client satisfaction.
Flexible Engagements
Onshore, Offshore, and Nearshore staffing options
Client Success Stories
FinTech Cloud Migration
UAE Manufacturing Enterprise
Diageo Bar Academy
Client Success Stories
How NCRi's Website Design Transformed Manāfa into a Fintech Leader?
Client's Challenge
Manāfa needed a visually stunning and highly functional website to effectively communicate its value and grow its business.
Solutions Provided by NCRi
NCRI Tech Solutions partnered with Manāfa to deliver a world-class website by leveraging:
- Deep expertise in the Fintech industry.
- A robust technology stack (JavaScript, WordPress, PHP, MySQL).
- A structured and collaborative design and development process.
- Ongoing support and maintenance.
Results Achieved
A scalable, secure, and user-friendly platform that exceeded client expectations and positioned Manāfa as a leader in the Fintech industry.
NCRi Helps a Telecom Company Improve CSAT by 35% with AI-Driven Inbound Support
Client's Challenge
High call volumes causing SLA breaches and 20% customer churn.
Solution Provided by NCRi
Implemented 24/7 inbound support with multilingual agents and AI-driven IVR routing.
Results Achieved
- CSAT, up by 35%
- FCR improved to 92%
- Churn reduced by 18%
NCRi Helps a SaaS Startup Achieve 2.8x ROI on Ad Spend
Client's Challenges
- Low lead-to-customer conversion rates.
- Inefficient ad spend on nonqualified leads.
Solutions Provided by NCRi
- Deployed data-driven ad targeting on LinkedIn & Google.
- Optimized landing pages using A/B testing & heatmap analysis.
Results Achieved
- 3.5x increase in qualified leads.
- 40% lower CAC (Customer Acquisition Cost).
- 2.8x ROI on ad spend.
- Precision targeting
- Measurable ROI
How NCRi's AI-Powered Strategy Reduced Time-to-Hire by 40% for a Global Tech Firm?
Client's Challenges
- High attrition in senior developer roles due to poor role alignment.
- Lengthy time-to-hire slowing product deployment schedules.
Solutions Provided by NCRi
- Conducted competency-based assessments and behavioral interviews.
- Deployed an AI-enabled applicant tracking system to accelerate screening.
Results Achieved
- 40% reduction in time-to-hire.
- 95% job-role fit validated within probation period.
- 25% decrease in attrition for critical skill sets.
- Optimized recruitment funnel
- Data-driven hiring strategy
Figure The accompanying snapshot presents a live financial overview, highlighting AR/AP balances, categorized expenses, and net profitability—demonstrating an optimized accounting environment built to support scale and strategic planning.
Full-Scope Bookkeeping, AP/AR Management, Financial Reporting for a Growing Financial Services Startup
Client's Challenges
With a rapidly expanding operational footprint, client required a scalable bookkeeping solution capable of handling high transaction volumes, streamlining accounts payable and receivable processes, and maintaining real-time visibility into cash flow—without disrupting day-to-day operations.
Solutions Provided by NCRi
A full-cycle bookkeeping framework was deployed through QuickBooks Online, featuring:
- Customized dashboard setup and optimization
- Daily reconciliation of multiple active bank accounts
- Complete management of the AP/AR lifecycle, including invoicing, payment tracking, and follow-ups
- Monthly generation of key financial reports, including Profit & Loss statements, Cash Flow reports, and Expense breakdowns for executive-level analysis
Results Achieved
- 30% reduction in time required for month-end closing procedures
- Real-time financial visibility to support informed decision-making
- Seamless cash flow monitoring across multiple departments and cost centers
- Monthly generation of key financial reports, including Profit & Loss statements, Cash Flow reports, and Expense breakdowns for executive-level analysis
NCRi's AI-Driven Collections Strategy Improves a Saudi Bank's Recovery Rate by 37%
Client's Challenge
A leading Saudi bank struggled with rising NPLs and regulatory scrutiny on collections.
Solution Provided by NCRi
NCRi deployed a bilingual (Arabic–English) collections team with PCI & GDPR compliance, leveraging predictive dialers and AI-driven segmentation.
Result Achieved
- $120M recovered within 9 months
- Recovery rate improved by 37%
- DSO reduced by 22 days
How NCRi VAs Built a Consistent Pipeline for a New York Brokerage?
Client's Challenge
Inconsistent pipeline, high ad costs
Solution Provided by NCRi
Multi-channel outreach, optimized landing pages
Results Achieved
- 300+ warm leads per month
- Email open rate 20% above industry average
- Conversions +15% in 90 days
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