Call Center Services
At NCRi Solutions, we create smarter customer experiences that earn loyalty and trust. With 1000+ seats, 6000 calls per hour capacity, and 4.6M+ calls handled monthly, our multilingual teams deliver seamless customer interactions across industries worldwide. Backed by 20+ languages and dialects, advanced CRM tools, and AI-powered analytics, we ensure every call is an opportunity to build relationships and drive results.
Inbound Customer Support
- Order management, billing queries & technical support
- Complaint resolution with first call resolution focus
- Multi channel availability: Phone, Email, Chat & Social support
95%+ customer satisfaction scores consistently achieved.
Lead Generation & Sales
- Outbound calls & appointment setting
- B2B & B2C lead qualification
- Upselling & cross-selling campaigns
- Real-time CRM integration & reporting
Clients report up to 40% increase in conversions with our campaigns.
Virtual Assistance
- Calendar management & scheduling
- Email handling & customer follow-ups
- Data entry, reporting & back-office support
- Multilingual assistance for global reach
Save 30–50% on operational costs with our virtual staffing solutions.
Quality Assurance (QA)
- Call monitoring & evaluation
- Compliance checks & script adherence
- Customer feedback analysis
- Performance reporting & coaching recommendations
Proven to boost call accuracy by 25%+ while reducing customer complaints.
Why Choose Us?
High-volume efficiency with 24/7 global support
Multilingual agents serving worldwide audiences (20+ languages and dialects)
1000+ trained agents handing 4.6M calls per month
AI-Powered Monitoring & Reporting tools
Our Success Stories
NCRi Helps a Telecom Company Improve CSAT by 35% with AI-Driven Inbound Support
Client's Challenge
High call volumes causing SLA breaches and 20% customer churn.
Solution Provided by NCRi
Implemented 24/7 inbound support with multilingual agents and AI-driven IVR routing.
Results Achieved
- CSAT, up by 35%
- FCR improved to 92%
- Churn reduced by 18%
How NCRi Helped a FinTech Startup Double its Conversion Rate?
Client's Challenge
Low lead-to-sale conversion ( about 4%) with rising acquisition costs.
Solution Provided by NCRi
Trained agents on consultative selling, integrated CRM with automated follow-ups.
Results Achieved
- Conversions doubled to 9%
- CPA reduced by 27%
- $2.4M revenue pipeline created in 6 months
How NCRi Improved Customer Experience and Reduced Errors by 45% for an E-commerce Brand?
Client's Challenge
Inconsistent CX due to agent performance gaps.
Solution Provided by NCRi
Implemented QA framework with 100% call monitoring & weekly coaching.
Results Achieved
- NPS jumped by 28 points
- Error rate reduced by 45%
- AHT optimized by 15%
NCRi Helps a Healthcare Provider Achieve 99.5% SLA Compliance with Multichannel Support?
Client's Challenge
High inbound queries (phone, chat, email) causing backlog and compliance risk.
Solution Provided by NCRi
Centralized omnichannel support with HIPAA-trained agents.
Results Achieved
- Backlog cleared in 30 days
- SLA compliance 99.5%
- Patient satisfaction score +31%
NCRi's Outbound Strategy Reduces Delinquency by 33% for a Utility Company
Client's Challenge
Late payments and rising delinquency impacting cash flow.
Solution Provided by NCRi
Outbound reminder campaigns & empathy-based collections.
Results Achieved
- Delinquency reduced by 33%
- Retention rate up by 21%
- $18M recovered in 12 months
At NCRi Solutions, we don’t just answer calls
We build Customer Loyalty, Accelerate Sales, and Optimize Performance.