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Debt Collection Services

Backed by ISO 27001 & PCI DSS certifications, NCRi Solutions leads with integrity in global debt recovery. With a $1B+ recovery portfolio, 4.6M+ monthly calls, and operations across 7 countries, our 1000+ FTEs turn overdue accounts into real cash flow while protecting customer relationships and ensuring full compliance with international regulations.

First Party Collections

For high-risk or near write-off accounts, our specialized recovery teams apply advanced collection tactics.
  • Skip tracing & analytics driven recovery.
  • Focused on maximizing returns from aged debt .
  • Strict adherence to legal & compliance standards .
Recover Faster with NCRi
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Third Party Collections

When accounts age beyond internal recovery, our third-party solutions maximize recoveries through persistent yet compliant methods.

  • Proven record in high-value debt recovery
  • Multichannel strategies (calls, SMS, email, letters)
  • Full compliance with global regulations
Recover Faster with NCRi
Third Party Collections

Pre Delinquency Reminders

Preventing delinquency is often more cost-effective than recovering it later. Our pre-delinquency programs remind customers before accounts go overdue, reducing default rates significantly.

  • Personalized reminders at scale
  • Reduces delinquency rates by up to 30%
  • Protects long-term customer trust
Reduce Delinquency Rates Now
Pre Delinquency Reminders

Last Stage Collections

For high-risk or near write-off accounts, our specialized recovery teams apply advanced collection tactics.
  • Skip tracing & analytics-driven recovery
  • Focused on maximizing returns from aged debt
  • Strict adherence to legal & compliance standards
Turn Write-Offs into Cash Flow
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Customer Retention-Focused Collections

Unlike aggressive agencies, NCRi Solutions prioritizes customer retention alongside recovery. By offering flexible payment plans and empathetic communication, we help clients maintain loyalty while resolving debts.
  • Balances recovery with customer experience
  • Builds long-term brand trust
  • Ideal for service-based & subscription businesses
Recover Faster with NCRi
Customer Retention-Focused Collections

Why NCRi Solutions?

$1 Billion+ debt recovered across industries

Customer first, compliance-driven approach

6,000+ calls per hour calling capacity

1000+ FTEs delivering global support

Omni channel recovery strategies

4.6 Million+ calls handled monthly

Our Sucess Stories

Banking Sector – Saudi Arabia

NCRi's AI-Driven Collections Strategy Improves a Saudi Bank's Recovery Rate by 37%

Client's Challenge

A leading Saudi bank struggled with rising NPLs and regulatory scrutiny on collections.

Solution Provided by NCRi

NCRi deployed a bilingual (Arabic–English) collections team with PCI & GDPR compliance, incorporating predictive dialers and AI-driven segmentation.

Results Achieved

  • $120M recovered within 9 months
  • Recovery rate improved by 37%
  • DSO reduced by 22 days

Telecom Provider – Dubai, UAE

How NCRi's Customer-Focused Strategy Recovered Over $65M for a Dubai Telecom Provider?

Client's Challenge

High churn due to aggressive collections damaging customer relationships.

Solution Provided by NCRi

Implemented customer-retention focused collections with flexible payment plans and omnichannel reminders.

Results Achieved

  • $65M+ recovered in 12 months
  • Churn reduced by 28%
  • Retention rate improved by 19%

Retail Finance – North America

NCRi's Empathy-Led Collections Strategy Boosts Success Rate by 41%

Client's Challenge

Credit card delinquencies surged, with over 45% accounts in late-stage collections.

Solution Provided by NCRi

NCRi applied skip-tracing, analytics-based scoring, and empathy-led customer engagement.

Results Achieved

  • $200M+ recovered annually
  • Collection success rate 41% higher than industry average
  • Compliance score 100% (PCI & SOC2 certified)

Healthcare Sector – Canada

  • How NCRi Secured $48M+ in Receivables for a Canadian Healthcare Provider?

    • Client's Challenge

    Patient debt collections were harming hospital-patient relationships.

    Solution Provided by NCRi

    Designed a pre-delinquency reminder program with sensitive communication and structured repayment plans.

    Results Achieved

    • Delinquency reduced by 33%
    • Patient satisfaction maintained (NPS +24 points)
    • $48M+ in receivables secured

  • NCRi's Multichannel Collections Strategy Reduced Customer Complaints by 21%

    • Client's Challenge

    A major utility company faced high arrears and slow recoveries impacting cash flow.

    Solution Provided by NCRi

    NCRi rolled out multichannel collections (calls, SMS, letters) with 24/7 contact center support.

    Results Achieved

    • $95M+ recovered in 18 months
    • Collection cycle time reduced by 40%
    • Customer complaints decreased by 21%

    At NCRi Solutions, We don’t just Recover Debts

    we improve cash flow, reduce delinquency, and protect valuable customer relationships.
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